Returns & Exchanges

At Segway, we stand behind our innovative personal transportation technology and offer a 30-day return window for items in original, unused condition. Our goal is to ensure you are completely satisfied with your ride, providing a seamless exchange process for any performance concerns.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Secure Packaging

  Carefully pack your Segway device in its original factory packaging, including all chargers, manuals, and protective foam to prevent transit damage.

• 3.
  Affix Shipping Label

  Print the provided prepaid shipping label and attach it clearly to the outside of the box, ensuring any previous shipping barcodes are covered.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed within 5-7 business days.